This Privacy Policy is incorporated by reference into Coin Up, LLC’s Terms of Use. The terms “Coin Up,”“we,” and “us” include Coin Up, LLC and our affiliates and subsidiaries. The Privacy Policy explains how Coin Up may collect, use, and disclose information we obtain through the “Coin Up Service.” Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.
“Personal Information” can be used to readily identify, contact, or locate you.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
For the purposes of this Privacy Policy, “users” use the Coin Up Service to make donations, and “non-profits” use the Coin Up Service to receive donations.
THE COIN UP SERVICE COLLECTS YOUR INFORMATION
We collect Personal Information when you:
- register to use the Coin Up Service;
- use the Coin Up Service; and
- communicate with us.
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Coin Up Service.
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Website and App because such information may be required in order for you to use the Coin Up Service; purchase products or services; communicate with us; or initiate other transactions on our Website and App.
Registration and Account Information. You must register to use the Coin Up Service. To register as a user, you may need to provide Personal Information to us, such as your name, email address, telephone number, and password. To register as a non-profit and become a “Member Charity”, you may need to provide the organization’s information to us, such as its name, contact person, mailing address, email address, telephone number, and tax identification number. You may also provide other optional information for better donor engagement.
Account Numbers & Online Banking Log-in Credentials. You may be required to provide our third-party service providers with Personal Information, such as your credit and debit card numbers, bank account numbers, and/or your online banking log-in credentials. We currently use other platforms, including Stripe and Plaid, to handle and store this information, and by using the Coin Up Service you also agree to their terms and conditions of use and privacy policy (Plaid’s Terms of Use and Privacy Policy; Stripe’s Terms of Use and Privacy Policy).
Financial Transaction Information. If we are providing the Coin Up Service to you as a “Round Up” user, our third-party service provider, Plaid, will use your online banking log-in credentials to retrieve and allow us to view, using a secure client token and not your actual bank card information, the transaction details for transactions you make using the credit and debit cards you have connected to your profile. We use that information to calculate the amount you will donate each month. You expressly grant Plaid the right, power, and authority to access and transmit this financial transaction data as reasonably necessary to provide its services to us and you.
Making Donations and Paying Donations. When we process donations (either deduct them from users’ accounts or pay them to nonprofits), we may receive summary information about the transactions that does not include credit card or bank account numbers. Our third-party payment processors (currently Stripe) handle and store your credit and debit card and bank account information.
Using the Coin Up Service. We may collect any information that you voluntarily provide through the Coin Up Service.
Communicate with Us. We may collect Personal Information through your communications with our customer-support team or through other communications with us, including through social media.
Information and Content from Your Device. The Coin Up Service automatically collects information about your device, such as a device ID and browser type, so that we can provide and customize functionality, such as push notifications.
Automatic Data Collection: Cookies and Related Technologies. The Coin Up Service collects and stores information that is generated automatically as you use it, including your IP address, your browser type and language, access times, the content of any undeleted cookies (see below) that your browser previously accepted from us, the referring website address, information about your preferences and anonymous usage statistics. When we associate such information with Personal Information, we will treat the combination as Personal Information.
A cookie is a small text file that is stored in a user’s computer for record keeping purposes. When you visit our Website and/or App, we may assign your computer one or more cookies, to facilitate access to our Website and App and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Website and App. A persistent cookie remains on your hard drive for an extended period of time. You may delete or decline cookies by changing your browser settings (click “Help” in the toolbar of most browsers for instructions).
When you use the Coin Up Service or receive emails from us, we and our third-party partners, such as social media widgets and analytics providers, use cookies and other similar technologies to collect information about how the Coin Up Service or email is accessed. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Website and App. Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps. When they provide such services, their privacy policies govern. You may be able to change browser settings to block and delete cookies when you access the Coin Up Service through a web browser. However, if you do that, the Coin Up Service may not work properly. We may use Google Analytics to collect and process certain usage data. Google provides additional privacy options regarding cookie use described at www.google.com/policies/privacy/partners/.
By using the Coin Up Service, you are authorizing us to gather, parse, and retain information and data related thereto. We may retain such information and data, including Personal Information, indefinitely.
HOW COIN UP USES YOUR INFORMATION
We use Personal Information to:
- deliver the products and services that you have requested;
- manage your account and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products, services, or content, or products, services, and content offered by others;
- communicate with you by email, postal mail, telephone and/or mobile devices or send newsletters about products or services that could be of interest to you;
- enforce our Terms of Use;
- manage our business; and
- perform functions as otherwise described to you at the time of collection.
We may use aggregate information for any purpose, including for marketing purposes.
Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Coin Up Service. We may use and retain any data we collect to provide and improve any of our services.
Communications. We may send emails to the email address you provide to us and push notifications to your mobile device if they are enabled to verify your account and for informational and operational purposes, such as account management, transaction processing, communicating for and about non-profits, customer service, system maintenance, and other Coin Up Service-related purposes. By using the Coin Up Service, you are agreeing to receive such emails, notifications, and informational telephone calls. You also agree to receive text messages from your financial institutions for the purposes of registering your credit or debit card with us.
Marketing. We may use information, including Personal Information, to provide online advertising on the Coin Up Service and to send email or otherwise send you information we think may be useful or relevant to you. You may opt out of email marketing by using the unsubscribe link in a marketing email.
Aggregate Data. We may anonymize or aggregate data collected through the Coin Up Service and use and disclose it for any purpose. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share aggregated information with third parties, including advisors, partners and investors for the purpose of conducting general business analysis. We may also share your contact information with third-party service providers.
COIN UP MAY DISCLOSE YOUR INFORMATION
We may share your Personal Information:
- with our third-party vendors and service providers;
- with non-profits;
- to comply with legal obligations;
- to protect and defend the rights, property or safety of Coin Up, its users, its employees, or others;
- to enforce the Terms of Use or other agreements or polices;
- in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; and
- with your permission.
We may share Personal Information about you with non-profits for their direct marketing purposes. You can choose to opt out of the marketing materials at any time.
We Use Vendors and Service Providers. We may share any information we receive with third-party vendors and service providers we use to help us provide the Coin Up Service, including, but not limited to, Every.org. Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside your country.
Third-Party Websites. There are some places on the Company’s website, www.coinupapp.com (“Website”), where you may click on a link to access other websites that do not operate under this Privacy Policy. You may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.
Displaying to Non-Profits and Users. If you are a non-profit, the content that you provide to us may be displayed on the Coin Up Service. Other users of the Coin Up Service may be able to see some information about you, such as the non-profit information that is provided to us for the purpose of securing donations by end users. We cannot control what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution. Once you have posted information, you may not be able to edit or delete such information.
If you are a user, when you select a non-profit to donate to, we will display information to that non-profit or our third-party service providers about you, such as your name, email address, and the amount you donated. We are not responsible for how other users will view and use this posted information.
Marketing. We may share Personal Information about you with non-profits or third parties for business purposes, including direct marketing purposes. For example, when you choose to donate to a particular non-profit, we will share Personal Information about you with that non-profit or our third-party service providers so they can communicate with you. We may allow access to data collected by the Coin Up Service to enable the delivery of online advertising on the Coin Up Service or on other websites and online services, or to send you information we think may be useful or relevant to you. You may opt out of this marketing by clicking on the unsubscribe link at any time.
Legal and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; (iii) comply with applicable laws and regulations; or (iv) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Coin Up assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
With Your Permission. We may also disclose your Personal Information with your permission.
INFORMATION SECURITY
We take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov for information about how to protect yourself against identity theft.
By using the Coin Up Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Coin Up Service. If we learn of a security breach, we may attempt to notify you electronically by posting a notice on the Coin Up Service or sending an email to you. You may have a legal right to receive this notice by mail.
CHILDREN’S PRIVACY
We do not knowingly collect information from children under 13. We will take stepsto delete it if we learn we have collected it.
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Coin Up Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at hello@coinupapp.com. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
INTERNATIONAL USERS
By using the Coin Up Service, you will transfer data to the United States.
If you are visiting our Website and/or App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. If you are visiting from the European Union or other regions with laws governing data collection and use, you agree to the transfer of your information to the United States and processing globally.
The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using the Coin Up Service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
If you would like to update or correct any information that you have provided to us through your use of the Coin Up Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to hello@coinupapp.com.
CHANGES TO OUR PRIVACY POLICY AND PRACTICES
We may revise this Privacy Policy, so review it periodically.
Posting of Revised Privacy Policy. We will occasionally update this Privacy Policy to reflect changes in our practices and the Coin Up Service, and the revised version will be immediately effective when it is posted on the Website or App. When we post changes to this Privacy Policy, we will revise the “last updated” date at the bottom of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or prominently posting notice of the changes on our Website and App. We recommend that you check our Website and App from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.
Data Retention. You can also choose to have your Coin Up account disabled by contacting us at hello@coinupapp.com. After you deactivate your account, you will not be able to sign in to our Website and App or access any of your personal information. However, you can open a new account at any time after you deactivate your account, and we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Website, App, or users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.
California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information shared, the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year, and descriptions of the likely types of marketing the third parties would send.
To obtain this information from us, please send an email message to hello@coinupapp.com or mail us at the address below with “Request for California Privacy Information” on the subject line and in the body of your message. If you are a California resident, we will provide the requested information to you at your email address within a reasonable time.
Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
Contact Information
If you have any questions about this Privacy Policy or our information-handling practices, please contact us by mail or email as follows:
Coin Up, LLC
3830 Valley Centre Drive, #705-734
San Diego, CA 92130
hello@coinupapp.com
Effective Date: 5/24/16
Amended Date: 06/30/2023